Terms and Conditions

  • "Company" means Best Gati Packers and Movers.
  • "Quotation" or "Estimate" means the no-obligation contract between the Company and the Customer on the mutually agreed terms and conditions.
  • "Customer" means the person contracting with the Company to provide the Services, whether or not they are the owner of the Goods or Fixtures.
  • "Goods" means the items in relation to which Relocation Services are to be provided, excluding coins, cash, bank notes, cheques, money orders, postal orders, Dhangeria Packers and Movers saving certificates, premium bonds, travel tickets, passports, securities, manuscripts or documents of any description, jewellery, perishable goods, hazardous materials like crackers, explosives, chemicals, filled gas cylinders, battery acids, inflammable oils such as diesel, petrol, kerosene, gasoline, narcotics, contraband items, and other similar items.
  • In respect of the Handyman Services: The Company takes no responsibility for dismantling or reassembling particle board furniture, special furniture, or air conditioners. Customers are advised to make prior arrangements to use Handyman Services for all such materials.
  • For Vehicle Shifting:
    • (a) A copy of all relevant documents must be provided and must be in the name of the transferee or have approval from the company to move in a different name.
    • (b) Cars must have approximately 10-15 liters of fuel to drive on and off the loading and unloading point.
    • (c) Two-wheelers: Please empty the fuel tank/oil completely to ensure no spillage/leakage in transit.
  • The Services are provided within the normal working hours of the Company, which are 8:00 a.m. to 8:00 p.m. from Monday to Saturday and 8:00 a.m. to 4:00 p.m. on Sunday, excluding public holidays. However, upon pre-booking, we operate 24-hour packers and movers services.
  • Any quotation or moving estimate submitted by the Company to provide the Services shall be open for acceptance for a period of 15 days following the submission thereof and shall thereafter be deemed withdrawn.
  • Once accepted, the quotation and all the terms therein shall be binding. The Company, to the exclusion of the Customer, shall decide how the Services are to be provided and may vary its decision from time to time upon mutual agreement only and charged accordingly.
  • If the Customer terminates the contract, the deposit towards the confirmation or confirmation advance is canceled and will not be refunded.
  • The Customer shall ensure that adequate access is available to all relevant premises for the purpose of performing the Services. If the access is narrow for vehicle or people movement, extra charges should be paid to make the delivery arrangement, or the customer can make their own arrangement.
  • While rendering relocation services, the company excludes:
    • (i) Split pickup/multiple pickups and/or deliveries
    • (ii) Plant removals/crating of any item if not mentioned in the respective quotation
    • (iii) Long carry, society/elevator charges, and parking charges
    • (iv) Vehicle detention, if any
    • (v) Storage in transit and any force majeure situation
    • (vi) Any government taxes or Octroi/Mathadi/Toll/Entry Tax/Labor Union Charges in any state, if applicable
    • (vii) Collection or delivery using stairs above the 2nd floor (if service lift not provided)
    • (viii) Special handling charges for items which cannot be accessed through elevator (hoisting/stair carry)
  • Unpacking material and debris shall be the company's property and therefore reserves the right to pick unpacking material. Unpacking material shall be charged at Rs. 75 per carton if retained by the customer for local shifting or should pay extra transport charges for pick up of material at a later date, minimum Rs. 1500 charged within city.
  • The insurance does not cover loss or damage arising out of the acts of government, customs authority, or official confiscation. It also does not cover loss/damage of the goods packed by the owner and/or jewellery/cash, deeds, traveler’s cheques, plants, gas cylinders, alcoholic beverages, contraband, or other restricted items.
  • Internal damages of any kind are also not covered under insurance coverage unless there are signs of external physical damage. Any external damage must be noted on the packing inventory on the day of delivery. This pertains to any and all electronic items, i.e., computers, speakers, etc. However, electrical or mechanical malfunctioning coverage, excluding automobiles, is available and can be taken in writing at an additional premium of 3%. Customers can also avail of our Wooden Crate Packing Services at extra cost.
  • No liability for damage to Goods and/or Fixtures will be accepted by the Company unless the Company has been given a reasonable opportunity to inspect such damage. Claims, if any, which have been lodged in writing would be entertained by the third-party insurance agent and not the company, under any circumstances.
  • The Customer undertakes that no claim shall be made against any servant or agent of the Company which imposes or attempts to impose upon him any liability whatsoever in connection with the Services and, if any such claim should nevertheless be made, to indemnify the Company against all consequences thereof.
  • Payment needs to be done prior to packing/dispatch by cheque/credit card with card fee as applicable. As a special case, credit till the time of delivery can be given with terms and conditions. In any case, if the payment is not cleared before delivery, the company reserves the right to withhold the delivery till the complete payment is received.
  • Work undertaken as a result of this quotation will be done on the basis of the Indian Contract Act, 1872. Multiple pick-ups and deliveries are not included except as specified. While every care is taken during the packing, transit risks should be covered by insurance. In the absence of insurance cover, the goods are deemed to be self-insured by you.
Call +91 92 202 98 567